| | | | We try to stock all of the products that we offer on our website. All in-stock products are shipped within 24-48 hours (not including weekends or holidays). Please note that orders are processed Mon-Fri and any order (including USPS Express) received after 2PM (Eastern Standard Time) Friday will not be shipped until the following Monday. We can not guarantee exact delivery times. For Express orders, a signature is necessary at time of delivery unless it is waived. If we do not have the item in stock, you will receive another e-mail informing you of this. Products not in stock are immediately ordered from our supplier unless the product is discontinued. Please allow 3-4 weeks for delivery of those items not in stock.
Domestic orders
All of our products are shipped via the United States Postal Service with Delivery Confirmation. Once your order is processed you should receive a tracking number by email so you can track the package. The average time (not including Sundays or holidays) it takes to receive your order is: USPS Media: 8-10 business days USPS Priority: 3-5 business days USPS Express: 1-2 business days
If your order appears to be delayed, simply notify us and we will be happy to investigate further. International orders
Orders shipped outside of the United States are shipped through the United States Postal Service by one of the following options:
USPS First Class Mail International (Up to 4 pounds): varies with destinationUSPS Priority Mail International (Flat-Rate Box): 6-10 business daysUSPS Express Mail International: 3-5 business daysPlease note that the delivery times are approximate and can be longer depending on any delays in customs.
Refunds & Exchanges
If you happen to receive a defective product, you can exchange it within 30 days for an identical product at no charge. Unopened products may be returned within 30 days for credit minus 10% of the purchased price and the amount charged for shipping. Please e-mail to inform us of your intentions and then wait for a response from us before returning product. We will not refund for products that have been opened and viewed since they are now considered used.
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